Terms of Use

1. About Sippa

Sippa provides physician-led midlife and menopause medical care for adult women. At launch, Sippa serves adult patients located in Utah.

Sippa uses Athena as its patient management system for intake, scheduling, patient communications, consents, and related patient workflows. If you become a patient, your use of Athena and your receipt of medical care may be subject to additional consents, notices, policies, and terms.

2. Website Content Is Not Medical Advice

The content on our website is for general informational and educational purposes only. It is not medical advice, diagnosis, treatment, or a substitute for personalized medical care from a licensed healthcare professional.

Website content may discuss midlife care, menopause, perimenopause, hormones, weight loss, GLP-1 medications, labs, prescriptions, sleep, skin, hair, intimacy, or other health-related topics. This information is general and may not apply to your individual health situation.

You should not rely on website content to make medical decisions. Always seek personalized medical advice from a qualified healthcare professional.

3. No Emergency Care

Sippa does not provide emergency care through this website, email, SMS/text messaging, Athena messaging, telehealth visits, or any other non-emergency communication channel.

Do not use this website or any Sippa communication channel for urgent or emergency medical needs.

4. No Patient Relationship Created by Website Use

Using this website, reading website content, clicking “Get Started,” sending a general inquiry, signing up for emails, or interacting with advertising does not create a patient-provider relationship with Sippa, Rhodes Med, any clinician, or any medical advisor.

A patient-provider relationship is established only after appropriate intake, consent, clinical review, acceptance for care, and any other required steps are completed through Sippa’s approved patient process.

Sippa may decline to provide care if your needs are outside our scope, if care is not clinically appropriate, if you are outside our service area, or for other lawful reasons.

5. Eligibility

The website and Sippa services are intended for adults only.

By using the website, you represent that you are at least 18 years old.

At launch, Sippa provides medical care only to eligible adult patients located in Utah. Telehealth availability depends on state licensure, clinical appropriateness, operational availability, and applicable law.

You are responsible for providing accurate information about your identity, age, location, medical history, symptoms, medications, allergies, pregnancy status, and other information requested during intake or care.

6. Athena and Third-Party Services

Sippa uses Athena as its patient management system. You may be directed to Athena to complete intake, scheduling, consents, patient communications, payment, or other patient-related steps.

You may also interact with other third-party services, including payment processors, labs, pharmacies, email platforms, SMS/text messaging providers, analytics tools, advertising platforms, or other operational tools.

We are not responsible for the availability, security, content, policies, or practices of third-party services that we do not control. Your use of those services may be governed by their own terms and privacy policies.

7. Intake, Clinical Review, and Care Decisions

Completing an intake form or requesting care does not guarantee that Sippa will provide treatment, prescribe medication, order labs, or accept you as a patient.

All medical care, including hormone therapy, GLP-1 medications, metformin, skin or hair prescriptions, sleep support, lab orders, pharmacy routing, or other treatments, depends on clinical appropriateness, your health history, applicable law, medical judgment, and available services.

Sippa does not guarantee specific outcomes, symptom improvement, weight loss results, medication access, prescription approval, lab results, insurance reimbursement, pharmacy availability, or clinical eligibility.

8. Prescriptions, Labs, and Pharmacy

When clinically appropriate, Sippa may prescribe medications or order labs as part of care.

Prescriptions may be routed through a local pharmacy, insurance pharmacy, compounding pharmacy, cash-pay pharmacy, or another available pharmacy pathway. Availability, pricing, fulfillment, shipping, timing, and insurance coverage may vary.

Labs may be ordered when clinically appropriate. Lab pricing, insurance coverage, cash-pay options, billing, timing, and availability may vary by lab provider and patient situation.

Sippa does not control third-party pharmacy or lab pricing, availability, processing times, insurance decisions, shipping delays, or pharmacy fulfillment decisions.

9. Payment, Membership, and Billing

Sippa is expected to operate as a cash-pay membership model. Pricing, membership details, cancellation terms, included services, excluded services, labs, medication costs, refill policies, and payment terms may be described on a separate Pricing page, membership agreement, Athena document, or other patient-facing material.

Unless otherwise stated, labs, medications, pharmacy costs, shipping, or third-party services may be separate from membership fees.

Sippa does not bill insurance directly. HSA/FSA funds may be used when eligible, and documentation may be available if you choose to submit to insurance yourself. Reimbursement is not guaranteed and depends on your plan, benefits, and insurer.

You are responsible for all fees, charges, and costs associated with services you choose to receive, subject to the applicable payment and membership terms.

10. Communications, Email, and SMS/Text Messages

By providing your contact information, you agree that Sippa may contact you as described in our Privacy Policy and any applicable consents you provide.

Communications may include appointment-related messages, intake reminders, account or patient portal reminders, payment or membership-related messages, patient care communications, refill or follow-up reminders, service updates, email newsletters, educational content, marketing messages, and SMS/text messages if you provide consent or otherwise opt in.

Some communications may be sent through Athena. Others may be sent through email, SMS/text messaging, website tools, or service providers we use to operate Sippa.

Message and data rates may apply. Message frequency may vary. You may opt out of marketing emails using the unsubscribe link in the email. You may opt out of SMS/text messages by replying STOP, where supported, or by contacting [email protected].

Even if you opt out of marketing communications, Sippa may still send non-marketing messages related to appointments, intake, patient care, billing, account status, legal notices, safety-related matters, or other transactional or healthcare-related purposes.

11. Privacy

Your use of the website is also governed by our Privacy Policy.

If you become a patient, medical information created, received, maintained, or transmitted in connection with your care may be protected health information under HIPAA and addressed in our Notice of Privacy Practices.

12. Acceptable Use

You agree not to use the website or any Sippa digital service to:

• Violate any law, regulation, or third-party right
• Submit false, misleading, incomplete, or fraudulent information
• Impersonate another person
• Misrepresent your age, identity, location, health history, symptoms, medications, or eligibility
• Interfere with website security or operations
• Attempt to access systems, data, accounts, or information without authorization
• Upload or transmit malware, harmful code, spam, or disruptive content
• Scrape, copy, harvest, or extract website data without permission
• Use the website for commercial solicitation or unauthorized marketing
• Harass, threaten, abuse, or harm Sippa staff, clinicians, users, or others
• Attempt to obtain medications, prescriptions, or services through deception or misuse

We may suspend, restrict, or terminate access to the website or services if we believe these Terms have been violated or if access creates legal, safety, operational, or clinical concerns.

13. Intellectual Property

The website and its content, including text, design, graphics, logos, icons, images, videos, code, layout, branding, service names, and other materials, are owned by or licensed to Sippa, Rhodes Med, or their licensors.

You may view and use website content for personal, non-commercial purposes only.

You may not copy, reproduce, modify, distribute, sell, license, publicly display, create derivative works from, or exploit website content without our prior written permission, except as permitted by law.

The Sippa name, logo, branding, and related marks may not be used without prior written permission.

14. User Submissions and Feedback

If you submit questions, comments, reviews, suggestions, ideas, testimonials, or other feedback to Sippa, you grant us the right to use that feedback to improve our website, services, communications, and operations.

We will not publicly use your name, likeness, testimonial, or identifiable health information for marketing without consent where required by law.

Please do not submit confidential, proprietary, or sensitive information through general website channels unless specifically directed to a secure communication method.

15. Links to Third-Party Websites

Our website may link to third-party websites, services, content, or resources.

Third-party links are provided for convenience only. We do not control and are not responsible for third-party websites, content, policies, practices, availability, or security.

Your use of third-party websites is at your own risk and subject to their terms and privacy policies.

16. Website Availability and Changes

We may update, modify, suspend, or discontinue all or part of the website at any time without notice.

We do not guarantee that the website will be uninterrupted, secure, error-free, or available at all times.

We may change website content, service descriptions, pricing information, availability, eligibility criteria, or these Terms at any time.

17. No Warranties

The website and website content are provided “as is” and “as available.”

To the fullest extent permitted by law, Sippa and Rhodes Med disclaim all warranties, express or implied, including warranties of accuracy, completeness, reliability, availability, merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

We do not guarantee that website content is complete, current, error-free, or appropriate for your individual health situation.

18. Limitation of Liability

To the fullest extent permitted by law, Sippa, Rhodes Med, and their owners, officers, directors, employees, clinicians, contractors, advisors, vendors, affiliates, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of, or inability to use, the website or website content.

To the fullest extent permitted by law, our total liability for claims related to website use will not exceed one hundred dollars ($100) or the amount you paid to access the website, whichever is greater.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

Nothing in these Terms is intended to limit liability in a way that is prohibited by law.

19. Indemnification

You agree to defend, indemnify, and hold harmless Sippa, Rhodes Med, and their owners, officers, directors, employees, clinicians, contractors, advisors, vendors, affiliates, and agents from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your use or misuse of the website
• Your violation of these Terms
• Your violation of any law or third-party right
• Information you submit
• Misrepresentation of your identity, eligibility, location, health history, or other information
• Your misuse of website content or Sippa communications

20. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles.

Subject to any dispute resolution provisions that may be added by counsel, you agree that disputes related to these Terms or website use will be brought in the state or federal courts located in Utah, and you consent to personal jurisdiction and venue in those courts.

21. Changes to These Terms

We may update these Terms from time to time. When we update them, we will revise the “Last Updated” date above.

Your continued use of the website after updated Terms are posted means you accept the updated Terms.

If you do not agree to the updated Terms, stop using the website.

22. Contact Us

If you have questions about these Terms, please reach out.

Sippa by Rhodes Med [email protected]